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Field Application Engineer – Inertial Sensor Modules – APAC

Xsens is more than a leading innovator in the field of 3D motion tracking technology. Working for Xsens is working with colleagues that are inquisitively and entrepreneurial by heart. The team consists of people with multiple international backgrounds, a sportive mindset and are driven to get the most out of themselves. To support our business growth worldwide and to strengthen our Inertial Sensor Modules team, we are looking for a

Field Application Engineer – Inertial Sensor Modules – APAC

 

Location:
Hong Kong

As a Field Application Engineer you are the bridge between the commercial and technical process and will be the first line of contact for leading industrial companies in APAC regions for the Xsens MTi Technology. The job requires that you are able to easily move on several levels, from user-manual questions to in-depth application support. You are the experienced and eager Field Applications Engineer with a strong will to operate in innovative markets such as Drones, Autonomous Driving and Smart Farming. You have the drive to successfully serve key customers with integrating our products into their application, in order to improve sales and customer satisfaction. On a daily basis you work with our Sales Manager APAC (located in The Netherlands) and our worldwide team of product specialists.

Your responsibilities as a Field Application Engineer include:

  • Identify customer product issues and new application information
  • Become the first line of contact for our products with key customers.
    • Customer support on-site (travel availability 25%) in APAC
    • supporting On-line
  • Advise customers about the integration of Xsens’ products in customer applications
  • Provide product support to customers:
    • Sensor related questions
    • Software related questions
    • Further clarifying documentation
  • Technical RMA handling
  • Maintain BASE (Xsens Community)
  • Provide grounded customer feedback for the engineering department
  • Participate in exhibitions

 

Profile:

  • Bachelor or Master degree in Science or Engineering (mechanical engineering, mechatronics, electronics)
  • Minimal 5 years of experience in B2B customer support or sales
  • Customer focused, and able to transfer the customer needs internally
  • Preferably knowledge of navigation and robotics
  • Some programming knowledge (e.g. C, C++, Matlab)
  • Hands-on mentality
  • Excellent communication skills oral and written in English and preferably Mandarin
  • Ability and will to travel

 

Offer:
Xsens offers a position in an innovative, ambitious and international company. Our team can be characterized as spontaneous and driven, with a passion for technology and a multicultural and multi-disciplinary environment. The informal culture allows for personal input, growth, and development.

How to apply:
Are you ready to set your future in motion? Send your motivation and CV to [email protected].


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