Detection of MVN synchronized Video Camera

Is the camera getting power?

The right LED is the camera power indicator. If unlit, check the power adaptor. If possible, swap with

one that is known to work. If using a custom power adaptor, be sure the adaptor and wire gauge is

rated to 200 – 500 mA.

Is the camera powered, but not detected in SampleViewer?

Damaged or poor quality Ethernet cabling can result in no cameras found, dropped packets, decreased

bandwidth, and other problems. Use Cat5e or better cabling known to work.

Configure your NIC (Network Interface Controller). It should have an IP address of 169.254.x.x, Subnet Mask: 255.255.0.0. This is the AutoIP address range. If your NIC has no access to a DHCP server, the camera will still be auto assigned an IP address. There should be no gateway on your NIC.

Download and install the “Prosilica GigE Viewer Installer.exe” and follow the on-screen instructions. This will install the viewer in “Start->All programs->Prosilica”

Connect a single camera directly to your NIC, no hub/switch, and run the prosilica IP Configuration

utility (Start>Programs>Prosilica>GigEIPConfig or C:\Program Files\Prosilica\GigEViewer\ipconfig.exe). You may need to wait up to 30 sec for camera to appear.

• Camera is listed:

Your camera and NIC must be on the same subnet, e.g.: NIC: IP 169.254.23.2 Subnet Mask: 255.255.0.0, Camera IP: 169.254.43.3 Subnet Mask: 255.255.0.0.

Otherwise, if it is not on the same Subnet, e.g.: NIC IP 169.250.23.2 Subnet Mask:

255.255.255.0, CamIP 169.254.13.0 Subnet Mask: 255.255.0.0.

Either change your NIC IP to be in the AutoIP range, or fix the camera IP address to be on the same subnet as your NIC.

This can happen if you use a non AutoIP range on your NIC and it doesn’t have access to a DHCP server.

• Camera is not listed, or flashing “Camera Unavailable”: there may be multiple NICs on your

system set to the same subnet. The camera can not know which card to resolve to. Change the IP address of your NIC.

Is the camera listed in SampleViewer but can’t acquire images?

• Reset your camera settings to factory default: with ConfigFileIndex = Factory, click the ConfigFileLoad button.

• While streaming, check your Stats: if all stats have value 0, likely a firewall is blocking incoming traffic. Disable your firewall.